Supplier quick start

This guide covers everything you need to get started as a supplier on LinkXG. By the end, you will have an active account, a connection with at least one customer, and an understanding of what comes next.

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Two ways to join

Most suppliers join LinkXG because a customer invited them. If you received an invitation email, follow the invited supplier path below. If you found LinkXG independently and want to start sharing product data with your customers, follow the organic signup path.

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Invited supplier

If a customer invited you, the process takes about five minutes.

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What you will see

Your invitation email shows who invited you and why. Click the link to begin. The landing page confirms:

• Which customer requested you
• What LinkXG does (one short paragraph)
• What you need to do now, and what can wait

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Create your account

You will be asked for:

• Your name
• Your work email (pre-filled from the invitation)
• A password

That is all. No company questionnaires, no procurement forms.

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Confirm your company

LinkXG will show the company name from your invitation. Confirm it is correct, or search for your company if it already exists on the platform. If your company is new to LinkXG, a basic profile is created automatically. You can add more detail later.

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Connection is active

Once your account is created, the connection with the customer who invited you is automatically active. You do not need to find their request or accept it separately. You will see a confirmation screen showing:

• Your account is active
• Which customers are connected to you
• Your next step

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What happens next

You are not required to upload product data immediately. Your customer may have specific products they want to see, or they may simply want you on the platform for future requests. When you are ready, you can:

• Add products manually or via CSV upload
• Configure what each customer can see through share policies
• Respond to any specific data requests

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Organic signup

If you found LinkXG independently, you can create an account without an invitation. The process takes a few minutes longer because there is no pre-set context.

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Create your account

Go to app.linkxg.com and select “Sign up”. You will be asked for:

• Your name
• Your work email
• A password

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Verify your email

Check your inbox for a verification email and click the link to confirm your address. This step protects both you and your future customers.

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Tell us your intent

Select “Supplier” when asked how you will use LinkXG. This routes you to the right starting point and shows relevant guidance. If you are both a supplier to some companies and a buyer from others, you can select both. For now, we will focus on the supplier workflow.

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Set up your company

Search for your company by name. If it already exists on LinkXG (perhaps a colleague joined first), you can request to join that existing account. If your company is new to LinkXG, you will create it by providing:

• Company legal name
• Country
• Website domain

These fields help prevent duplicates and establish your company’s identity on the platform.

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Find your customers

Unlike the invited path, you do not have a connection waiting for you. Your next step is to connect with the customers you want to share data with. You can:

• Search for customers already on LinkXG and send a connection request
• Invite customers who are not yet on the platform

Once a customer accepts your connection request, you can begin sharing product data with them.

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After signup: your first steps

Whether you joined via invitation or organic signup, the same options are now available to you.

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Add your first product

Go to Products and select Add product. You can add products one at a time through the form, or upload multiple products via CSV. The platform will guide you through mapping your spreadsheet columns to LinkXG’s data fields. At minimum, a product needs:

• A name
• A SKU or product code

Everything else — specifications, certifications, materials, compliance data — can be added later as you build out your catalogue.

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Configure sharing

By default, new connections use the Standard visibility package, which shares basic product information without exposing sensitive details. When you are ready to fine-tune what each customer sees, go to Connections, select a customer, and configure their share policy. You can:

• Choose which products to share (all, selected, or by category)
• Select a visibility package that matches your disclosure intent
• Override specific fields if the default package is not quite right
• Decide whether to reveal or hide your own upstream suppliers

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Respond to customer requests

If a customer has requested specific products or data, you will see these in your Action Centre. The platform prioritises actions that are waiting for your response.

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What you are not agreeing to

Joining LinkXG as a supplier does not commit you to anything beyond having an account.

• You are not agreeing to share any specific data
• You are not agreeing to pay (the supplier tier is free for most use cases)
• You can decline connection requests from customers you do not want to work with
• You can disconnect from a customer at any time

You control what you share, with whom, and when.

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Common questions

Do I have to upload products to accept a connection? No. You can accept a connection and add products later. Some suppliers prefer to understand what their customer needs before uploading anything. Can I use LinkXG with multiple customers? Yes. This is one of the main benefits. You upload your product data once and share it with any customer who needs it, each with their own share policy. What if my company already has a LinkXG account? If a colleague has already set up your company, you can request to join that existing account rather than creating a duplicate. The platform will detect this during signup and guide you through the join request. Will my customers see my other customers? No. Your customer relationships are private. Customer A cannot see that you also supply Customer B.

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Next steps