Subscription and billing

Your subscription determines what features you can access and how much capacity you have. This guide covers how to view your plan, upgrade, and manage billing.

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Viewing your subscription

Go to Account > Subscription to see your current plan. You will see:

• Plan name — Your current subscription tier
• Billing period — Monthly or annual
• Next billing date — When your subscription renews
• Payment method — Last four digits of card on file

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Usage summary

Below your plan details, you see your current usage against limits: Not all metrics appear for all tiers. You only see metrics relevant to your plan.

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Subscription tiers

LinkXG offers different tiers for suppliers and buyers.

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Supplier tiers

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Buyer tiers

Tiers are additive, not replacements. Moving from Supplier Plus to Core unlocks buyer capabilities (like traceability) while retaining all supplier functionality.

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Upgrading your plan

Only the account Owner can upgrade the subscription.

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To upgrade

1. Go to Account > Subscription
2. Select Upgrade plan
3. Choose your new tier

The upgrade page shows:

• What each tier includes
• Price difference
• Prorated amount for the current billing period

Select Continue to checkout to proceed to payment.

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How proration works

Upgrades take effect immediately. You pay only for the remaining time in your current billing period. For example, if you upgrade from Supplier Free to Supplier Plus halfway through your billing month, you pay half the monthly price for the first period. Your renewal date does not change.

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Enterprise plans

Enterprise plans require a conversation with our sales team. From the upgrade page, select Contact sales to submit an enquiry. Include details about your requirements, and someone will be in touch within one business day.

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Managing payment

Payment is handled through Stripe, our payment processor.

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Update payment method

1. Go to Account > Subscription
2. Select Manage payment
3. You will be redirected to Stripe’s secure portal
4. Update your card details
5. Return to LinkXG

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View invoices

1. Go to Account > Subscription
2. Select View invoices
3. Download individual invoices as PDF

All invoices are also sent to the account Owner by email.

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Failed payments

If a payment fails, we will:

1. Send an email notification to the Owner
2. Retry the payment after a few days
3. If still failing, notify you again with instructions

Your account remains active during the retry period. After multiple failures, your account may be restricted to read-only access until payment is resolved.

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Who can access billing

If you are not the Owner and need to upgrade, you will see the Owner’s contact details so you can request the change.

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Downgrading

Downgrading is available but comes with considerations:

• Feature loss — Some features may no longer be available
• Usage limits — If your current usage exceeds the new tier’s limits, you must reduce usage first
• Timing — Downgrades take effect at the end of your current billing period

To request a downgrade, contact support. We will verify your usage fits the new tier and schedule the change.

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Cancellation

To cancel your subscription, contact support. Cancellation takes effect at the end of your current billing period. Your data remains accessible until then. After cancellation, your account reverts to the free tier (for suppliers) or becomes read-only (for buyers). We recommend exporting any data you need before cancellation.

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Common questions

Can I switch between monthly and annual billing? Not currently. Contact support if you want to change your billing frequency. What happens if I exceed my limits? You will see a warning when approaching limits. At the limit, you cannot add more resources until you upgrade or remove existing ones. Existing data is never deleted. Do you offer discounts for non-profits or startups? Contact sales to discuss your situation. We evaluate requests on a case-by-case basis. Can I get a refund? We do not offer refunds for unused time. Downgrades and cancellations take effect at the end of the billing period.

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Next steps