> ## Documentation Index > Fetch the complete documentation index at: https://docs.linkxg.com/llms.txt > Use this file to discover all available pages before exploring further. # Subscription and billing > Manage your plan, usage, and payment details Your subscription determines what features you can access and how much capacity you have. This guide covers how to view your plan, upgrade, and manage billing. ## Viewing your subscription Go to **Account > Subscription** to see your current plan. You will see: * **Plan name** — Your current subscription tier * **Billing period** — Monthly or annual * **Next billing date** — When your subscription renews * **Payment method** — Last four digits of card on file ### Usage summary Below your plan details, you see your current usage against limits: | Metric | Description | | ---------------- | --------------------------------------------- | | **Products** | Active products in your portfolio vs limit | | **Connections** | Active supplier/customer connections vs limit | | **Users** | Team members vs limit | | **API requests** | Requests this billing period (if API enabled) | Not all metrics appear for all tiers. You only see metrics relevant to your plan. *** ## Subscription tiers LinkXG offers different tiers for suppliers and buyers. ### Supplier tiers | Tier | Best for | Key features | | ----------------- | ----------------- | ------------------------------------------------------------------------------------ | | **Supplier Free** | Getting started | Up to 1,000 products, 3 connections, basic sharing, bulk upload (1,000 rows / month) | | **Supplier Plus** | Growing suppliers | 5,000 products, 15 connections, bulk upload (10,000 rows / month), API access | Bulk upload via CSV or Excel is included on the free plan, capped at 1,000 rows per calendar month. The allowance resets on the first of each month; to upload more rows in the same month, upgrade to Supplier Plus (10,000 rows / month). ### Buyer tiers | Tier | Best for | Key features | | --------------------- | ------------------- | ------------------------------------------------------------ | | **LinkXG Core** | Mid-market buyers | Unlimited products and connections, traceability, API access | | **LinkXG Enterprise** | Large organisations | Unlimited everything, dedicated support, custom integrations | Tiers are additive, not replacements. Moving from Supplier Plus to Core unlocks buyer capabilities (like traceability) while retaining all supplier functionality. *** ## Upgrading your plan Only the account **Owner** can upgrade the subscription. ### To upgrade 1. Go to **Account > Subscription** 2. Select **Upgrade plan** 3. Choose your new tier The upgrade page shows: * What each tier includes * Price difference * Prorated amount for the current billing period Select **Continue to checkout** to proceed to payment. ### How proration works Upgrades take effect immediately. You pay only for the remaining time in your current billing period. For example, if you upgrade from Supplier Free to Supplier Plus halfway through your billing month, you pay half the monthly price for the first period. Your renewal date does not change. ### Enterprise plans Enterprise plans require a conversation with our sales team. From the upgrade page, select **Contact sales** to submit an enquiry. Include details about your requirements, and someone will be in touch within one business day. *** ## Managing payment Payment is handled through Stripe, our payment processor. ### Update payment method 1. Go to **Account > Subscription** 2. Select **Manage payment** 3. You will be redirected to Stripe's secure portal 4. Update your card details 5. Return to LinkXG ### View invoices 1. Go to **Account > Subscription** 2. Select **View invoices** 3. Download individual invoices as PDF All invoices are also sent to the account Owner by email. ### Failed payments If a payment fails, we will: 1. Send an email notification to the Owner 2. Retry the payment after a few days 3. If still failing, notify you again with instructions Your account remains active during the retry period. After multiple failures, your account may be restricted to read-only access until payment is resolved. *** ## Who can access billing | Role | Can view plan | Can upgrade | Can manage payment | | ---------- | ------------- | ----------- | ------------------ | | **Owner** | Yes | Yes | Yes | | **Admin** | Yes | No | No | | **User** | No | No | No | | **Viewer** | No | No | No | If you are not the Owner and need to upgrade, you will see the Owner's contact details so you can request the change. *** ## Downgrading Downgrading is available but comes with considerations: * **Feature loss** — Some features may no longer be available * **Usage limits** — If your current usage exceeds the new tier's limits, you must reduce usage first * **Timing** — Downgrades take effect at the end of your current billing period To request a downgrade, contact support. We will verify your usage fits the new tier and schedule the change. *** ## Cancellation To cancel your subscription, contact support. Cancellation takes effect at the end of your current billing period. Your data remains accessible until then. After cancellation, your account reverts to the free tier (for suppliers) or becomes read-only (for buyers). We recommend exporting any data you need before cancellation. *** ## Common questions **Can I switch between monthly and annual billing?** Not currently. Contact support if you want to change your billing frequency. **What happens if I exceed my limits?** You will see a warning when approaching limits. At the limit, you cannot add more resources until you upgrade or remove existing ones. Existing data is never deleted. **Do you offer discounts for non-profits or startups?** Contact sales to discuss your situation. We evaluate requests on a case-by-case basis. **Can I get a refund?** We do not offer refunds for unused time. Downgrades and cancellations take effect at the end of the billing period. *** ## Next steps Add team members and manage roles Update your company profile